For incident reporting teams
Create an AI agent to help a client supply incident details and understand verified service updates. Give it your knowledge and let clients use it on its own web page.
Agentplace lets incident reporting teams create a customer-facing AI agent to help a client supply incident details and understand verified service updates. You provide the service knowledge and rules. The client opens the agent’s own URL, explains the situation by text or voice, and works with a result that updates on the page as they clarify their request. The examples below cover specific parts of that journey. Open a template to inspect its result and requirements before choosing what to offer.
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Help a client supply incident details and understand verified service updates.
The agent asks for the relevant details, applies your knowledge, and presents the result on its page. A changed answer updates the work in that same session. You choose whether clients pay for the digital service or continue to a booking, your team, or a connected system.
Site requirements, service limits, equipment specifications, incident communication rules, and real dispatch sources.
Create my AI agentFind your use case
Each link opens the full example with its client result, required knowledge, and setup. Starting points show a reusable task and need to be adapted to your business.
01
Starting point to adapt
A new client needs to supply information and documents.
An onboarding record with the document workspace and outstanding client actions.
Configure the example for your incident reporting teams service using your own questions, source records, and permitted actions.
02
Client task template
A customer needs a verified incident update.
An explanation of confirmed impact, updates, and outstanding actions.
Begin with scoping and customer communication. The web agent is not an emergency response system, and a request is not a confirmed dispatch. Define the operational handoff your business actually provides.
Start with one result you can explain and test. Ask the builder to help define that result before adding more tasks or connections.
How it works
Choose an example or describe the work your clients should be able to complete. Keep its scope tied to a service you can explain and test.
Give the agent your questions, rules, examples, and approved materials. Connect the records or workflow needed to complete that particular task.
Try a complete client session, including a changed answer and missing information. Publish the agent and share its URL when the result and configured actions work as intended.
It can help a client supply incident details and understand verified service updates. Your business supplies site requirements, service limits, equipment specifications, incident communication rules, and real dispatch sources. The agent uses that context during a client session and shows the resulting information and permitted next action on its own page.
Prepare site requirements, service limits, equipment specifications, incident communication rules, and real dispatch sources. Use one completed example from your service and one example with missing information. For this audience, test whether the agent can help a client supply incident details and understand verified service updates without filling gaps with assumptions.
Begin with scoping and customer communication. The web agent is not an emergency response system, and a request is not a confirmed dispatch. Define the operational handoff your business actually provides.
No. A template shows a particular client task. Examples marked as starting points need your service questions, records, and actions configured before use. The linked page explains the example in full.
Yes. The AI agent has its own web page where clients can use text or voice. Configure the next step your service needs, such as a paid session, an appointment, or a handoff with the agreed information. Phone, messaging, and other systems are optional connections.
By Vlad Yanch
Updated
Create my AI agent