Tells clients which products to stop and when, days before a peel or resurfacing treatment, and escalates every answer to the esthetician.
An AI agent for pre-treatment actives screening is a 24/7 digital assistant that tells clients which products to stop before a peel or resurfacing treatment, checks compliance ahead of the appointment, and escalates every answer to the esthetician for a decision. This is a timing problem with a burn on the other side of it. Retinoids, acids and certain exfoliants have to be stopped several days before a resurfacing treatment, and a client who used her usual serum the night before is not a minor complication — she is someone whose skin will react far more aggressively than intended. Estheticians know this and tell clients at booking, which is often three weeks before the stop date. Nobody remembers an instruction that becomes relevant three weeks later. Sending it on the day it applies is the entire intervention.
Sends the stop instruction when it applies, checks compliance, escalates the answer.
Sends your list of products to stop, on the day the stop period begins
Repeats the instruction closer to the appointment where you configure it
Asks before the appointment whether the products were actually stopped
Escalates every answer to the esthetician rather than deciding anything
Flags appointments where actives were used inside the window
Records what was sent and what the client answered
The instruction is not the problem — every clinic gives it. The delivery is: it is given at booking, weeks before it matters, verbally, alongside a lot of other information. A message that arrives on exactly the day the client needs to stop using her retinoid, naming the products, is read and acted on. And asking about compliance two days before the appointment means a client who did not stop is identified while the treatment can still be modified or moved, rather than while it is being applied.
A three-step flow that runs in the days before a peel or resurfacing.
The agent counts back from the appointment and sends your list of products to stop on the day the stop period begins.
A day or two out it asks whether the products were stopped as instructed, in your own wording.
Every reply goes to the esthetician — compliant or not — and any non-compliance is flagged so the treatment can be reconsidered before the client arrives.
A realistic peel booking where retinoids should have stopped five days out.
Scenario: a clinic requiring clients to stop retinoids and acids five days before a peel was relying on a verbal instruction at booking. The agent now sends the list on day five, repeats it on day two, and asks on the day before whether everything was stopped. A client replies that she used her acid toner two nights ago because she forgot. The agent does not advise, modify or cancel — it flags the appointment and escalates. The esthetician reviews it that evening, switches her to a gentler treatment for that visit and books the peel for four weeks later. Nobody finds out mid-application.
Clinics giving the stop-actives instruction verbally at booking and hoping.
The pre-care instruction you already give is arriving three weeks before it matters.
You know about non-compliance the evening before rather than with product on the skin.
There is a dated record of what was sent and what the client answered.
This is where non-compliance produces an actual injury rather than a poor result.
Nobody else is going to send a reminder five days out on your behalf.
The stop-actives instruction is yours to give and yours to be blamed for missing.
Sends the instruction on time and records what the client confirms.
Delivers the timed stop instruction and the compliance check.
An alternative channel where clients can also photograph their products for the esthetician.
Provides the treatment and date the countdown is calculated from and stores the answers.
Carries the longer pre-care document alongside the short timed messages.
Tracks instruction delivery and compliance answers across upcoming appointments.
The treatments that cannot safely proceed if actives were not stopped.
Questions about screening for actives without a phone call each time.
An AI agent for pre-treatment actives screening is a 24/7 digital assistant that tells clients which products to stop before a peel or resurfacing treatment, checks compliance ahead of the appointment, and escalates every answer to the esthetician for a decision. It fixes the timing of an instruction clinics already give.
That is your protocol and it varies by treatment, product strength and client — commonly several days for retinoids and acids. The agent counts back using the period you configure per treatment; it does not have a view of its own about what the period should be.
No. Every answer goes to the esthetician, including compliant ones. Whether a client who used an acid toner two nights ago can still have a peel depends on the product, the concentration and her skin, and that judgment belongs to a professional looking at her.
That is escalated as a non-answer rather than treated as compliance. Where the channel allows it, she can photograph the products and the images go to the esthetician — the agent does not read ingredient lists or make a call about what counts as an active.
No. It flags them. Modifying the treatment, moving it or proceeding with adjustments are all options an esthetician might take, and the choice depends on details the agent does not have.
Only from a list you have written and approved. Anything about a specific product not on that list goes to the esthetician, because product advice is skin advice.
Yes, dated — what was sent, when, and what the client answered. That matters if a reaction occurs and the question of what the client was told comes up afterwards.
Tells clients which products to stop and when, days before a peel or resurfacing treatment, and escalates every answer to the esthetician.