Run the hundred-night trial properly — adjustment coaching, timed check-ins, comfort exchange and warranty registration — and stop losing returns you could have saved.
A hundred-night trial is a marketing line until someone actually runs it. Most returns are requested in the first two weeks, before a new mattress has broken in and before the sleeper has adjusted. A retailer who checks in at day seven, explains the adjustment period, and offers a comfort exchange instead of a refund keeps a large share of those customers and the sale. Built on Agentplace: the agent runs on its own page, so a visitor finishes the whole request in the conversation.
Manages the trial instead of waiting for the refund request.
Registers the warranty at delivery, capturing model, size, purchase date and law-label serial.
Checks in at day seven, day thirty and before the trial window closes, not at random.
Explains the adjustment period with specifics — most sleepers settle in two to four weeks — before discomfort becomes a return.
Diagnoses the complaint: too firm, too soft, heat, motion transfer, edge support and partner mismatch are different problems.
Offers a comfort exchange, a topper or a base adjustment where one of those genuinely solves it.
Processes a return cleanly when it is the right answer, and records why for merchandising.
Sleep retail runs on a generous trial that is almost never actively managed. The customer who returns in week two would often have kept the bed at week five, and the customer who needed a firmer model would have exchanged rather than refunded if anyone had offered. Both outcomes are conversations nobody currently has.
Register, check in, resolve.
The agent captures model, size, purchase date and law-label serial at delivery, registering the warranty and confirming the trial window and its terms.
It contacts the sleeper at day seven, day thirty and shortly before the trial closes, asking specific questions about firmness, heat, pressure points and partner disturbance.
It matches the complaint to a real remedy — exchange, topper, base adjustment, or a return — and processes whichever is right rather than defaulting to refund.
The return that became an exchange.
Scenario: A couple takes delivery of a medium-firm hybrid queen on 3 April. The agent registers the warranty with the serial and confirms the hundred-night window closes 12 July. At day seven the sleeper reports lower back discomfort; the agent explains the two-to-four-week adjustment period, checks the foundation is supportive rather than a slatted frame with wide gaps, and asks again at day fourteen. The discomfort has eased but the partner reports sleeping hot. At day thirty the agent offers a cooling protector and, if that fails, a comfort exchange to the latex hybrid within the window. The couple takes the protector, keeps the bed, and the exchange is never needed. The return reason "sleeps hot" is logged against the model regardless.
Retailers who promise a trial and then hope.
A saved return is pure margin, and most returns are savable.
Comfort exchange policies only work if somebody offers them.
Mattress returns are the most expensive reverse logistics in the store.
Trial management is the whole post-purchase relationship.
Structured return reasons are the only way buying learns.
Refund requests currently arrive with no history attached.
Orders, warranties and messaging.
Reads the order and writes warranty registration and exchange status against it.
Links the trial window and exchange to the original point-of-sale transaction.
Times the check-ins to delivery date rather than to a campaign calendar.
Carries the day-seven and day-thirty check-ins by SMS, where reply rates are highest.
Sends the trial terms, warranty confirmation and exchange instructions from your address.
Opens a ticket with the full trial history attached when a human is needed.
Handles exchange price differences and refunds under your stated policy.
Records structured return and exchange reasons for merchandising review.
Where active trial management pays.
Mattress returns are the most expensive reverse logistics in the store, and most of them are requested before the bed has broken in. Active trial management is where the margin is.
Use the AI Mattress Trial & Comfort Exchange Agent when returns are the expensive problem
Trials, exchanges and honest limits.
Run the trial agent if returns are the expensive problem and sales are healthy. Run the selection intake agent if customers are buying the wrong mattress in the first place — that is a cheaper problem to fix upstream.
An AI agent for mattress trials registers the warranty at delivery, checks in with the sleeper at day seven, day thirty and before the trial window closes, diagnoses whether a complaint is firmness, heat, support or partner disturbance, and offers the remedy that fits — exchange, topper, base change or return.
No, and setting it up that way would be a mistake. It processes a return promptly when that is the right answer. What it changes is that the customer hears about the adjustment period and the exchange option before they decide, which is information they are entitled to as well.
By asking where the discomfort is, when it appears, and what the mattress sits on. A slatted frame with wide gaps produces complaints that look like a soft mattress and are not, and that is worth catching before an exchange.
It registers the warranty and captures the serial at delivery, and it can open a claim with photographs and measurements attached. Whether a claim is valid stays a human decision under your manufacturer terms.
It treats that as its own case, because it is common and it is solvable — split firmness, a topper on one side, or a different construction. Refunding a couple who needed a split model helps nobody.
That is much of the value. Structured reasons against model, size and firmness tell a buyer which products return and why, which no free-text refund note ever has.
It runs on Agentplace. Agentplace is an AI agent platform where the agent gets its own page, talks to your visitors there, and carries the request through to the end instead of handing it to a form. You can open this template and change any step before you publish it.
Run the hundred-night trial properly — adjustment coaching, timed check-ins, comfort exchange and warranty registration — and stop losing returns you could have saved. Open it in Agentplace and change any step before you publish.