Explains what is in each package and what it costs, from your published terms — and books a consultation for anything that needs assessing.
An AI agent for med spa package questions is a 24/7 digital assistant that answers inquiries about treatment courses, packages and memberships from your published terms, and books a consultation whenever the answer depends on assessment. Med spas sell in courses and memberships far more than salons do, and the terms get complicated: six sessions with a validity period, a membership with a monthly credit that rolls over for three months, a package that includes a review but not a top-up. Front-desk staff answer these inconsistently because the terms live in three documents, and clients quite reasonably get annoyed when the answer changes. Publishing the terms once and having a single source answer every inquiry solves a problem that is administrative rather than clinical — which is exactly why it is a safe thing to automate.
Answers package terms consistently and knows when to stop.
Answers questions about what a package or course includes, from your published terms
Explains validity periods, rollover rules and what happens to unused sessions
States membership pricing and what the monthly fee covers
Says plainly when the number of sessions someone needs depends on assessment
Books a consultation rather than guessing at a treatment plan
Escalates disputes about an existing package or membership to a person
Package and membership terms are the most common source of low-grade friction in a med spa: a client believes her six sessions have no expiry, the desk says they lapsed in March, and the conversation goes badly for both. Almost always the underlying terms were clear and the communication was not. A single published source answering every inquiry the same way, at any hour, removes most of that friction — and it also means the answer given at nine at night matches the one given at the desk on Tuesday.
Understand what they want, explain the structure, route the sale.
Package contents, prices, validity periods, rollover rules and membership terms are given to the agent as a single source of truth.
Phone, chat, DM and web all get the same answer, at any hour, worded exactly as your terms are written.
Any question about how many sessions a particular person needs, or whether a treatment suits them, becomes a consultation booking rather than an answer.
A membership question that turned into a package booking.
Scenario: a clinic sells laser hair removal in courses of six with a twelve-month validity, plus a monthly skin membership. Its desk was answering rollover questions three different ways. At 9:40pm a prospective client asks what happens if she cannot finish her six sessions within the year. The agent answers with the published rule, including the extension the clinic offers on request, states the course price and the membership alternative, and then — when she asks how many sessions she will need for her skin and hair type — says that this is assessed at consultation and books her one. The commercial questions were answered fully; the clinical one was not answered at all.
Owners whose packages are explained differently by each person.
Package terms are a friction source and the friction is almost always communication rather than the terms themselves.
You stop being the person who has to deliver an expiry rule you did not set and cannot verify.
One published source means one answer across staff, channels and hours.
Laser and skin courses have the most complicated terms and the most disputes.
Membership inquiries arrive in the evening and currently go unanswered.
Validity terms explained inconsistently become refund arguments.
Where package terms live and where the sale is recorded.
Answers package and membership questions at the point people are comparing clinics.
Handles the same questions arriving as DMs.
Supplies the package definitions, memberships and the consultation availability offered.
Answers the phone version of the same inquiries.
Logs which package questions are asked most, which usually reveals where the terms are unclear.
The package and membership questions that recur.
Questions about explaining packages and memberships.
An AI agent for med spa package questions is a 24/7 digital assistant that answers inquiries about treatment courses, packages and memberships from your published terms, and books a consultation whenever the answer depends on assessment. It handles commercial questions and refuses clinical ones.
No. Session numbers depend on skin type, hair type, area, medical history and the practitioner's assessment. It states the standard course size you sell and says clearly that the number appropriate for that individual is decided at consultation — then books one.
No, it cannot process payments. It can explain the package and price and send your existing payment link, but the transaction happens entirely in your own system and nothing is charged by the agent.
It escalates to a person with the client's record and the published terms attached. Balance disputes involve a specific account and often a goodwill decision, neither of which should be settled automatically.
Only ones you have configured with terms and an expiry. It does not negotiate, and it does not invent an offer to save an inquiry — a discount an agent promised that the clinic will not honor is worse than a lost inquiry.
The terms are a source it reads, so updating them updates every channel at once. That single-source behavior is most of the value for clinics whose current terms exist in a brochure, a spreadsheet and several people's memories.
It can convey factual descriptions you have written and approved. It does not compare treatments for a particular person, recommend one over another, or discuss which would suit them — that is assessment, and it books a consultation instead.
Explains what is in each package and what it costs, from your published terms — and books a consultation for anything that needs assessing.