Tracks each claim through the adjuster meeting, the scope and the supplements, keeps the homeowner informed, and never advises anybody about their coverage.
A storm-damage roof replacement paid by insurance runs on a completely different track from a retail job. The homeowner files a claim. An adjuster is assigned and schedules an inspection, usually with days of notice and rarely at a convenient time. Somebody from the contractor should be present at that inspection, because what the adjuster scopes is what gets paid. A scope comes back. It is frequently short of what the job actually requires, so a supplement has to be submitted with documentation, and that supplement has its own approval cycle. Meanwhile the homeowner has a deductible to pay, a mortgage company that may need to endorse the check, and a growing anxiety about a roof that is currently covered by a tarp. A contractor doing thirty of these after a hailstorm is running thirty of these cycles at once with different adjusters, different carriers and different stages. This agent tracks that. It holds each claim's stage, carrier, adjuster and claim number, coordinates the adjuster meeting against the crew's availability, prompts the supplement when a scope comes back short, and keeps the homeowner told where things stand. What it does not do is any part of the insurance conversation itself: it never tells a homeowner what is covered, whether to file, what their deductible means for them, or how to characterize damage. Built on Agentplace: the agent runs on its own page, so a visitor finishes the whole request in the conversation.
It tracks the claim cycle and stays out of the claim.
Holds each claim's carrier, claim number, adjuster and current stage, so thirty concurrent claims are visible rather than remembered.
Coordinates the adjuster inspection against the crew's availability, so somebody from the company is present when the scope is set.
Prompts the supplement process when a returned scope is short of the job's documented requirements.
Keeps the homeowner updated at each stage, which is what prevents the anxious calls that otherwise consume the office.
Tracks deductible collection and mortgage endorsement, which are the two administrative steps that most often stall a funded job.
Never advises on coverage, never tells a homeowner whether to file, and never characterizes damage for a claim.
Storm work arrives in bursts. A single significant hail event puts dozens of claims into a contractor's pipeline inside two weeks, and the binding constraint immediately becomes administrative rather than physical. Crews can be added; the ability to know which of forty claims is waiting on an adjuster, which has a scope back, which needs a supplement and which is funded but uncollected cannot be added quickly, because it lives in one person's head and a spreadsheet they update when they can. What actually happens is that some claims stall for weeks at a stage nobody noticed, and a share of them are lost entirely to a competitor who called the homeowner while the file was sitting. Making the adjuster meeting is the highest-leverage single item. What the adjuster writes becomes the scope, and a scope written without the contractor present is systematically thinner than one written with them there — not because anybody is acting badly, but because the person on the roof pointing at things is the one who knows what the job requires. Missing that appointment costs more than any other single event in the cycle and it is missed for the most mundane reason, which is that it was scheduled on short notice and nobody had the calendar in front of them. The homeowner updates matter for a different reason: a customer under a tarp with no news calls the office repeatedly and, if the silence lasts, calls another contractor.
From a filed claim to a funded job.
Carrier, claim number, adjuster, property and current stage. The agent holds it against the job rather than in a spreadsheet somebody maintains.
It matches the adjuster's proposed inspection time against crew availability and confirms attendance, because the scope is written at that meeting.
Scope returned, supplement prompted where it falls short, deductible and mortgage endorsement tracked, homeowner updated at each stage.
Forty claims after a hailstorm, and none of them silently stalled.
Scenario: a roofing contractor took forty-one claims in the eighteen days after a hail event and, in the previous year's storm, had lost six similar files to competitors while they sat waiting at a stage nobody was tracking. This time each claim is recorded with its carrier, adjuster and stage. On day nine an adjuster's office calls offering an inspection at 8am the following morning at one property; the agent checks crew availability, confirms that the field supervisor can attend, accepts the slot and notifies him with the address and the claim number. The scope comes back four days later at $14,200 against a documented job requirement of $19,600, so the agent flags the gap and prompts the supplement with the photo documentation already attached to the job. Meanwhile it tells the homeowner where the claim stands, which she has not had to ring and ask about once. The supplement is approved at $18,900. The deductible is tracked and collected, and the mortgage endorsement — which stalls more funded jobs than any other single step — is flagged when the check requires the lender's signature. The job is built in week seven. Across the forty-one claims the contractor loses none to stalling, and the supplement is submitted on every scope that came back short rather than on the ones somebody happened to look at.
Anyone running storm work in volume.
After a storm the constraint is administrative, and this is the administration.
Every claim's stage is visible, so nothing sits for three weeks unnoticed.
Adjuster meetings are coordinated against your actual availability rather than sprung on you.
Homeowner update calls stop consuming the day because homeowners are already told.
Short scopes are identified against documented requirements rather than by whoever looks.
Claim cycles, supplement rates and stall points become visible per carrier.
It tracks the claim alongside the job.
Holds the job, the documentation and the claim's current stage.
Serves the same role for companies running Housecall Pro.
Stores photo documentation, scopes and supplement submissions against the claim.
Carries correspondence with adjusters and carriers and captures returned scopes.
Coordinates adjuster inspections against crew and supervisor availability.
Keeps the homeowner updated at each stage of the claim.
Maintains the claim register with carrier, stage, scope value and supplement status.
Alerts the team to short-notice adjuster meetings and stalled claims.
Where claim tracking decides whether storm work is profitable.
What roofing owners ask before turning this on.
It is an automated assistant that holds each claim's carrier, adjuster, claim number and stage, coordinates adjuster inspections against crew availability, prompts supplements when a returned scope falls short of the documented requirement, tracks deductible and mortgage endorsement, and keeps the homeowner updated.
Never. It does not say what is covered, whether to file, what a deductible means for them, or how damage should be characterized. Those are conversations between the homeowner, their carrier and, if it goes further, their own representation.
It handles scheduling correspondence and delivers documentation the contractor has prepared. Anything substantive about the scope is a conversation a person has.
It flags that a scope is short against the documented requirement and assembles the documentation already on the job. Preparing and submitting the supplement stays with a person.
By comparing the returned scope value against what the contractor documented the job as requiring. It does not form its own opinion about what a roof needs.
It tracks it as a stage, because a funded claim waiting on a lender's signature is one of the most common ways a job stalls after everybody thinks it is done.
That is the point. After a storm a contractor has claims across many carriers at different stages, and holding that in one head is where the losses come from.
It runs on Agentplace. Agentplace is an AI agent platform where the agent gets its own page, talks to your visitors there, and carries the request through to the end instead of handing it to a form. You can open this template and change any step before you publish it.
Tracks each claim through the adjuster meeting, the scope and the supplements, keeps the homeowner informed, and never advises anybody about their coverage. Open it in Agentplace and change any step before you publish.