One approved instruction on every leak call — find and close the main shutoff — with no diagnosis and no improvised advice about the leak itself.
An AI agent for water leak intake is a 24/7 digital assistant that answers leak calls, captures the address and what the caller can actually see, walks them through finding and closing the main shutoff, and pages the on-call plumber with the details already recorded. It stops water running through a ceiling for another forty minutes while a homeowner waits for someone to ring back. The approved instruction list has exactly two items: locate and close the main water shutoff, and cut power to an electric water heater at the breaker if the tank is the source. That is all. The agent does not diagnose the leak, does not guess whether it is a supply line or a drain, does not tell anyone to open a wall or tighten a fitting, and does not estimate a repair. Anything the caller asks beyond the two approved items is answered with the plumber will advise on arrival, and the call escalates. Narrow and scripted is the design, not a limitation.
Captures the leak, delivers the shutoff instruction, escalates the rest.
Answers leak calls immediately, day or night, and confirms the service address
Asks what the caller can see: where the water is, how fast, and what is below it
Walks the caller to the main shutoff — under the sink, at the meter, or in the basement
Adds the one extra instruction to cut power to an electric water heater when the tank is the source
Declines every question outside those two items and hands it to the plumber
Pages the on-call plumber with the address, the description and whether the main is closed
The single highest-value thing anyone can do on a leak call is get the water turned off before the truck arrives, and most homeowners have never found their shutoff. A scripted walkthrough delivered in the first two minutes routinely saves more than the repair costs. The reason the script stops there is equally deliberate: every additional piece of phone advice about a leak is a chance to be wrong about a system nobody has seen, and a wrong answer at that moment costs far more than a short wait for a plumber.
A simple, three-step flow.
The agent confirms the address and asks three observable questions: where the water is coming from, whether it is dripping or running, and what is underneath it.
It walks the caller to the main shutoff by property type — under the kitchen sink, at the street meter, or where the supply enters the basement — and confirms the water has stopped.
The on-call plumber is paged with the address, the description and the shutoff status. Any question outside the approved list is passed to the plumber rather than answered.
A realistic use case with concrete timing and output.
Scenario: a 3-plumber company takes around eight leak calls a week, two of them after hours. At 8:50pm a caller says water is coming through the kitchen ceiling and she can hear it running. The agent confirms the address, establishes that the bathroom above is the likely area, and starts the shutoff walkthrough. She cannot find a valve under the sink, so the agent moves to the meter box at the front path and describes the lever position. Water stops at 8:54pm. The on-call plumber is paged at 8:55pm with the address, the phrase water through the ceiling, and main closed at 8:54pm. He arrives at 9:30pm to a wet ceiling rather than a collapsed one. She also asks whether she should push the plasterboard to drain it; the agent does not answer that and says the plumber will advise on arrival.
Roles that gain practical value from this AI agent.
You cannot answer while your hands are in a cabinet, and the shutoff walkthrough cannot wait for you.
The first two minutes decide how big the job and the insurance claim become.
A recorded shutoff time and description is exactly what the mitigation report needs.
Tenants rarely know where the main is, and a scripted walkthrough works the same in every unit.
Removes the pressure to answer questions about a leak you cannot see from a desk.
Every caller gets the same instruction regardless of which person or shift takes the call.
Key tools and what the AI agent does inside each.
Answers the leak call and carries the shutoff walkthrough in conversation, at any hour.
Sends the written shutoff steps to the caller's phone and pages the on-call plumber with the shutoff status.
Creates the leak job with the description, the shutoff time and the escalation reason in the notes.
Books the follow-up repair visit once the immediate call has been handled and the water is off.
Logs each leak call with the time water was stopped, which supports insurance and restoration paperwork.
Six practical scenarios that this AI agent excels in.
Common questions about using the AI agent in workflows.
An AI agent for water leak intake is a 24/7 digital assistant that answers leak calls, captures the address and what the caller can actually see, walks them through finding and closing the main shutoff, and pages the on-call plumber with the details already recorded. It stops water running through a ceiling for another forty minutes while a homeowner waits for someone to ring back. Unlike a voicemail box or an answering service, it delivers a safety action on the call itself rather than taking a message for later.
Two things and nothing else: find and close the main water shutoff, and cut power to an electric water heater at the breaker if the tank is the source. It will not diagnose the leak, identify a pipe, suggest a temporary repair, tell anyone to open a ceiling or wall, or advise on drying out. Everything else is answered with the plumber will advise on arrival, and the call escalates.
No. The emergency criteria and the published after-hours fee come from a fixed configuration you control, and the agent applies them literally however hard the caller pushes. It will not reclassify a slow drip as a callout or discount the fee to settle an argument. Anything it cannot resolve within those rules goes to the on-call human, who is the only party who can make an exception.
The script works through the usual locations in order — under the fixture, where the supply enters the property, then the street meter — and if none of them work it stops and escalates. It does not invent a location or suggest cutting into anything. The plumber is paged with the note that the water is still running, which changes the urgency of the dispatch.
That escalates immediately and the agent tells the caller to stay out of the affected area and not touch anything electrical. It does not tell them to switch off a panel or wade in to reach a breaker. The on-call plumber is paged and, where your policy requires it, the electrical contact as well.
No. Agentplace agents cannot take money. The agent can state your published after-hours callout fee before dispatch so the customer agrees to it up front, but the payment itself happens through your normal process afterwards.
Yes, as an optional step. It can open the job in Housecall Pro, ServiceTitan or Jobber with the caller's description, the shutoff time and the escalation reason attached, so the plumber and the office see the same record rather than a retyped summary.
One approved instruction on every leak call — find and close the main shutoff — with no diagnosis and no improvised advice about the leak itself.