Collects feeding, medication and routine instructions before the stay, in a structured form, so nothing critical depends on a note written at the door.
An AI agent for care instructions collects what a boarding or sitting service needs to look after an animal properly: feeding amounts and times, medication with dose and timing, exercise routine, known anxieties, what the dog is like with other animals, and what to do if the owner cannot be reached. It requests this before the stay, chases what is missing, and gives the team a structured record. Handover currently happens at drop-off, verbally, from an owner who is leaving for an airport — which is how medication instructions end up written on an envelope and interpreted by three different staff over a fortnight.
Replaces a doorstep handover with a written record.
Collects feeding amounts, timings and what food is being brought
Records medication with dose, timing and how it is given
Captures routine, exercise needs and known anxieties
Asks how the animal is with other dogs and with people
Confirms who to contact if the owner is unreachable
Chases anything missing before the stay begins
A fortnight's stay is covered by staff on shifts, and every one of them is working from whatever was captured at drop-off. If that is a hurried conversation, the information degrades immediately — the second week's staff are working from a note somebody else wrote down while managing an anxious dog and an owner in a rush. Medication is where this matters most, because dose and timing errors are real and the owner is usually unreachable when a question arises. Collecting the same information in writing days earlier, from an owner sitting at home with the packet in front of them, produces a materially more accurate record and takes nothing away from the handover conversation itself.
A three-step flow completed before drop-off.
The agent asks for care instructions in the days before the stay, when the owner is at home with the food and medication in front of them.
Feeding, medication, routine and contacts are captured as fields rather than free text, so no shift is interpreting somebody's handwriting.
Anything missing is chased before drop-off, and the completed record goes to the team ahead of the animal arriving.
A fortnight's stay for a dog on twice-daily medication.
Scenario: a kennel was taking instructions at drop-off and had once had staff uncertain about a dose midway through a stay. A fortnight is booked for a dog on twice-daily medication. Four days before the stay the agent requests the instructions. The owner answers at home: the food brand and amount per meal, morning and evening feeding times, the medication with the dose and that it is given with food, a note that the dog is anxious about thunderstorms, and a second contact who is not travelling. That last field turns out to matter — during the second week the kennel has a question, the owner is on a flight, and the second contact answers it in a minute. At drop-off the handover conversation still happens, but it confirms a record everybody already has rather than being the only place the information exists.
Anybody caring for an animal on somebody else's instructions.
A fortnight's care runs on what was captured in five minutes.
Feeding and medication detail matters more with less margin.
Shift handovers degrade verbal instructions quickly.
You are the only person, and the record is your memory.
You are working alone in somebody's house with no colleague to ask.
Medication and feeding still apply for full-day attendance.
Collects the detail, structures it, hands it to the team.
Requests instructions and receives photographs of medication packets.
Holds structured care records per animal, reused across stays.
Handles longer instruction exchanges before the stay.
Stores photographs of food, medication and veterinary notes.
Ties the request schedule to the stay's start date.
Gives the team the completed record before the animal arrives.
The instructions that must not depend on a doorstep note.
Questions about collecting care instructions properly.
An AI agent for care instructions collects what a boarding or sitting service needs: feeding amounts and times, medication with dose and timing, routine, anxieties, how the animal is with others, and emergency contacts. It requests this before the stay and chases what is missing.
The handover conversation should still happen — it is valuable. The problem is relying on it as the only record, because it occurs at the moment an owner is most rushed and is then interpreted by staff who were not present.
Never. It records what the owner states and passes it to the team. Anything about whether a dose is appropriate, or what to do if one is missed, is a veterinary question and belongs with the practice or the owner.
Flag it rather than resolve it. A dose that differs from the last stay might be a correct change or an owner misremembering, and staff need to notice the discrepancy rather than have a system silently pick one.
Yes, and that is much of the value for regular boarders. It should be confirmed rather than assumed each time, because medication and routine change, but starting from last year's record beats starting from a blank form.
Several days before the stay, so there is time to chase and so the owner is not answering while packing. Too far ahead and details change before arrival; a few days out is the practical window.
The emergency contact field alone justifies it. Owners abroad are frequently unreachable, and a second contact captured in advance turns a stressful hour into a one-minute phone call.
Collects feeding, medication and routine instructions before the stay, in a structured form, so nothing critical depends on a note written at the door.