Scheduled tasks and event-driven work
Define when an Agentplace agent should continue work through schedules or supported events, and how to test the outcome.
Documentation
Automation and handoffs
An agent can continue configured work beyond a visitor message. Define what should start the work, what it may do, and when a person should take over. A request to automate something still needs the relevant connections and rules.
Guides in this section
Human handoffs and approvals
Define what an agent completes, when it asks for confirmation, and how it passes customer context to a person or connected system.